Q.What are your hours of operation?
Live operators are available to serve you 24 hours a day, 7 days a week.
or you can also place your entire order online anytime and anywhere.

Q. Are the prices on the web site in American dollars?
Yes, all prices found on CanadaMedicineShop.com are in U.S. dollars.

Q. Why do some drugs have different names in Canada?
Some medications are marketed under a different name in Canada. These brand or trade names are decided by the manufacturers. The medications will have the same active ingredients, but they may look slightly different in shape, colour or size.

Q. Why do the pills I received look different than the ones I get from my local pharmacy?
Firstly, if you are used to Brand Name pills and you have ordered a Generic from us, the pills we send you WILL LOOK DIFFERENT. Trademark laws do not allow a generic drugs to look exactly like the brand-name drug. However, while colors, flavors and other inactive ingredients may be different, the drug must duplicate the active ingredients.

Q. Is your Pharmacy legitimate and are you products safe & reliable?
At CanadaMedicineShop, our licensed pharmacists review your medical profile and then verify your order for accuracy and possible interactions with other medications you may be taking. We only buy pharmaceuticals from licensed manufacturers/ wholesalers who follow established Good Distribution Practices/ Good Manufacturing Practices and are overseen in their respective jurisdictions by Regulatory bodies similar to the US FDA. In many cases, the US FDA themselves inspects the manufacturing facilities of these manufacturers and several of their manufacturing plants are in fact USFDA approved. Additionally, we only distribute medications which are obtained in the manufacturers' original and unopened packaging, complete with lot number and expiry date. We only buy generic product from top-tiered generic manufacturers who are also regulated and inspected in similar fashion and manufacture safe, quality generic products with the same active ingredients as the brand product.

Q. Who is CIPA and what do they do?
CIPA is a Canadian association of licensed, regulated pharmacies. Patient safety is a top priority for CIPA members and because of unregulated rogue pharmacies, patients need to exercise caution by only ordering from trusted sources. CIPA certification assures you that the pharmacy provider is licensed, reputable and adheres to stringent safety protocols. All CIPA members are licensed and regulated by various government agencies for safety. CIPA member pharmacies require valid and signed prescriptions, typically for 90-day supplies of drugs and maintenance medications. We do not sell controlled substances. Patient privacy is assured by CIPA members, who follow the same stringent confidentiality and safety procedures as U.S. pharmacies. Additionally, CIPA members do not send any unsolicited email (SPAM) or sell addresses to others. For your safety and privacy, we recommend dealing only with sites displaying the CIPA seal.

Q. What policies are in place for products listed on CanadaMedicineShop.com?
All prices are subject to change without notice and prior to shipping.

Q. How do I order?
Click here to view our 3 easy ways to order.

Q. Is a prescription required to order prescription medications?
Yes. We require a valid U.S/Canadian prescription for all prescription medications. Some medications sold from Canada (such as Zyrtec) do not require a prescription.

Q. Do I need to send in my original prescription?
Once you have placed your order either by phone or online you are required to mail in your original prescription to us at: 1685 H Street, #1415 Blaine, WA 98230

* Note: This address is ONLY for original prescriptions. Product returns will not be accepted at this address.

Q. Can I buy controlled substances from Canada?
No. We do not ship or sell any narcotics.

Q. Can I order products containing Ephedrine or Pseudoephedrine?
Federal and State regulations restrict the sale and purchase of products containing ephedrine and Pseudoephedrine and therefore if you are ordering a product containing these ingredients certain restrictions may apply.

Q. Are all drugs available in Canada?
No. Not all medications are available or sold within Canada. We do have the majority of medications available to you at CanadaMedicineShop.com.

Q. Are all drugs less expensive in Canada?
Most medications are less expensive in Canada, but not all.

Q. I am an existing customer and refilling my prescription medication. Do I need to send you my prescription again?
No. We keep your prescription on file. You will be required to send us your new prescription if you are ordering a new medication or if your existing medication is expired or has run out of refills.

Q. How long will it take to get my order?
Prescription orders will be shipped within 5 business days of receiving your prescription(s). Once shipped, it will take approximately 10 business days for delivery. OTC orders are shipped within 2 business days. All prescription orders are shipped via Express mail (similar to USPS Priority Mail).

Q. How do I refill my medication?
Your refills can be placed either online or over the phone.

Q. What if I find a lower price with another pharmacy?
Canada Medicine Shop guarantees you the lowest prices. If you find your medication(s) cheaper at any other online Canadian pharmacy, we will match their price as long as the online pharmacy is a member of CIPA and Pharmacy Checker approved. The price match will only be honored under the following terms & conditions:

• The offer is valid at the time of the sale and up to 7 days after.
• Products must be identical and in stock at the time of placing an order with the other accredited online mail order pharmacy.
• Products must be authentic in brand and size (same manufacturer, same country of manufacture, same country of dispensation, same pack size, same strength, same quantity, etc. (e.g. We will price match 30 tablets of Canadian Brand Name Lipitor 10mg made by Pfizer Canada Inc. to 30 tablets of Canadian Brand Name Lipitor 10mg made by Pfizer Canada Inc.)
• Products must be new as we cannot match the price of any used or expired product.
• We will only match the current advertised price.
• Price match can only be issued over the phone with our customer service team.

Q. How do I pay for my order?
We accept payment by Visa and Mastercard. You can also pay by check.

Q. When do you bill my credit card?
We bill your credit card at the time of placing your order.

Q. How much do you charge for shipping?
CanadaMedicineShop.com charges $9.99 per total order. Note that this price is for the complete order, not per individual item. Receive Free Shipping for orders over $100! This is our special way of thanking you for your business.

Q. Do you ship to Canada?
At this point in time we do not ship any of our products to Canada.

Q. What countries do you ship medications to?
CanadaMedicineShop.com ships within United States.

Q. Am I able to request the status of my order?
You can check your order status by calling us toll-free at 1-800-501-4214.

Q. Why is the coupon code offered to me in the live chat window not working?
The coupon code offered to you in the live chat with one of our representatives is for a one time use only. If you have previously used this coupon code when ordering with us unfortunately you are not illegible for the discount on future orders.

Q. What if I need to return my order?
If you are not fully satisfied with your purchase from Canada Medicine Shop, simply return the product within 14 days and we will refund you 100% of its value, including the shipping cost. Even if the package has been opened, don't worry! Return the opened package and we will refund you 50% of its value.

*We will credit your account for your return postage cost.
*Any sale priced items are final sale and cannot be returned or exchanged.